Terms of Service

Crown Strike · Titanix · Last updated: [EFFECTIVE DATE – to be set on publication]

These Terms are a contract between you and Titanix about your use of the game Crown Strike. Please read them. By creating an account or playing, you agree to them and to our Privacy Policy. If you do not agree, do not play.

1. About the Game and these Terms

Crown Strike (the “Game”) is a free-to-play online strategy game for mobile devices, operated by Titanix, a limited liability company registered in the Kingdom of Saudi Arabia (“Titanix”, “we”, “us”) [commercial registration number and address – to be added]. The Game is free to download and play; some optional items can be bought with real money. These Terms apply to the Game, its servers, websites and support.

We may update these Terms. We will post the new version with a new date and, for important changes, tell you in the Game before they apply. If you keep playing after the change applies, you accept the new Terms; if you do not accept them, stop playing and you may delete your account.

2. Who can play

You must be at least 13 years old to play. If you are under the age of majority where you live, you may play only with the permission of your parent or guardian, who accepts these Terms for you and is responsible for your use of the Game, including purchases. You may not play if the law or a previous ban from us prevents it.

3. Your account

• You can play as a guest. A guest account is tied to the Game’s data on your device: if you uninstall the Game, reset or lose your device before linking an email, Apple or Google sign-in, you may lose the account permanently. We recommend linking a sign-in method.
• You can register with an email and password, or sign in with Apple or Google. Keep your sign-in details secure; you are responsible for activity on your account. Tell us at once at support@playcrownstrike.com if you think someone else has accessed it.
• One player, one account per kingdom unless the Game allows more. Accounts are personal: you may not sell, buy, trade, share or transfer an account, or offer to.
• Choose an in-game name that is not offensive, misleading or someone else’s name or trademark. We may change names that break these rules.
• You can delete your account at any time in the Game (Settings → Account → Delete account). Deletion is permanent and removes your progress and anything left in your account, including virtual items, without refund (see the Privacy Policy).

4. Your licence to play

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to download the Game and play it for your own non-commercial entertainment, in line with these Terms and the rules of the store you got it from. You may not copy, modify, reverse engineer, decompile or create derivative works of the Game, except as the law expressly allows, or use the Game for any commercial purpose without our written permission.

5. Virtual items and currency

• The Game contains virtual currencies (such as Crowns, Diamonds and Shadow Crowns), items, heroes, resources and other virtual goods (“Virtual Items”), which you can earn by playing or obtain through purchases.
• Virtual Items have no monetary or cash value. They are not your property: when you obtain one you receive a limited licence to use it in the Game. They cannot be exchanged for real money, goods or services from us or anyone else, and cannot be refunded except as section 6 or the law requires.
• You may not sell, buy, trade or transfer Virtual Items outside the Game, or use any unofficial service to do so. Trading features inside the Game (such as the black market) are for Virtual Items only.
• Some features give random rewards (for example chests, recruitment or draws). Where the Game shows the odds, they are the actual odds.
• We may change, rebalance or remove Virtual Items as part of running the Game (section 9). Virtual Items may be lost if your account is deleted, terminated or the Game closes.

6. Purchases and refunds

• In-app purchases are made through Google Play or the Apple App Store, under their terms and payment processing. Prices are shown in the store and may include taxes such as VAT. We do not receive or store your payment card details.
• Before delivering a purchase, our servers verify it with the store. A purchase is delivered to the account you were signed in to when you bought it. Each purchase can be delivered only once.
• Purchases are for immediate delivery of digital content. To the extent the law allows, by buying you agree that delivery starts at once and you lose any right to withdraw once it has been delivered.
• Refunds are handled by the store you bought from, under its refund policy: request them from Google Play or Apple. If a purchase is refunded or charged back, we may remove the purchased Virtual Items (or an equal amount of currency) from your account, and repeated abuse may lead to suspension.
• If something you bought did not arrive, contact us at support@playcrownstrike.com with the store’s order or transaction id and we will investigate.
• Nothing in these Terms limits rights you have as a consumer that cannot be excluded by contract.

7. Rules of conduct

Play fair and respect other players. You must not:

• use cheats, bots, macros, automation, modified clients, emulators to gain an advantage, or software that reads or changes the Game’s memory or network traffic;
• exploit bugs or glitches instead of reporting them, or interfere with our servers, other players’ connections or the Game’s security;
• harass, threaten, bully, impersonate or discriminate against others, or post hateful, sexual, violent, illegal, defamatory or otherwise objectionable content;
• post other people’s personal information, spam, advertising, links to scams or malware, or offers to sell accounts, items or services;
• buy, sell or trade accounts or Virtual Items for real money, or use unauthorised payment methods, stolen cards or fraudulent refunds;
• create accounts to get around a ban, manipulate rankings or events, or coordinate with others to abuse the Game’s systems;
• break any applicable law, including the laws of the Kingdom of Saudi Arabia and of the place you play from.

8. Chat and content you create

You are responsible for what you write and share in the Game (chat, private messages, mail, alliance notices, names and similar). You keep any rights you have in it, and you give Titanix a worldwide, royalty-free, non-exclusive licence to host, store, display, transmit and moderate it for running the Game. We filter some words automatically and may review, hide or delete content and act on accounts that break these Terms, but we do not monitor everything and are not responsible for what other players write. You can block players in the Game and report abuse to support@playcrownstrike.com.

9. An online game that changes

The Game needs an internet connection and runs on our servers. We continually update it: we may add, change or remove features, content, game rules, balance, events, kingdoms and Virtual Items, merge or reset game worlds, and carry out maintenance, which can make the Game temporarily unavailable. We may stop operating the Game; if we do, we will give at least 30 days’ notice in the Game where reasonably possible. Except as the law requires, we have no obligation to refund unused Virtual Items when the Game changes or closes.

10. Suspension and termination

If you break these Terms or the law, or put other players, the Game or Titanix at risk, we may warn you, remove content or Virtual Items, reset progress, mute, suspend or permanently ban your account, depending on how serious and repeated the breach is. Where reasonable we will tell you why. If you think we made a mistake, contact us. You may stop playing and delete your account at any time.

11. Our rights

The Game and everything in it (software, art, characters, story, music, names, logos and Virtual Items) belong to Titanix or its licensors and are protected by law. Apart from the licence in section 4, these Terms give you no rights in them.

12. Disclaimers

To the extent the law allows, the Game is provided “as is” and “as available”. We do not promise that it will always be available, uninterrupted, error-free or that progress or data will never be lost, and we give no warranties beyond those the law requires.

13. Limitation of liability

To the extent the law allows, Titanix is not liable for indirect, incidental or consequential loss, or for loss of Virtual Items, progress, data or profits, and our total liability to you for any claim about the Game is limited to the amount you paid us in the 12 months before the claim (or 100 Saudi riyals if you paid nothing). Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or wilful misconduct.

14. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Personal data is handled under the Saudi Personal Data Protection Law as described in our Privacy Policy. Please contact us first so we can try to resolve any problem informally. If we cannot, disputes will be settled by the competent courts of the Kingdom of Saudi Arabia [city to be confirmed, e.g. Riyadh]. If you are a consumer living elsewhere, you also keep any protection that the mandatory law of your country gives you.

15. Apple and Google

These Terms are between you and Titanix, not Apple or Google. Titanix, not Apple or Google, is responsible for the Game, its support, and any claims about it (including product liability, legal or consumer claims, and intellectual property claims). Apple and Google have no obligation to provide maintenance or support for the Game. If you got the Game from the App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you; your use must also follow the App Store Terms of Service and its usage rules. If the Game fails to conform to any applicable warranty, you may notify Apple for a refund of its purchase price (if any), and Apple has no other warranty obligation to the extent the law allows. You confirm that you are not located in a country subject to a government embargo and are not on any government list of prohibited or restricted parties.

16. General

• These Terms, the Privacy Policy and any rules we publish in the Game are the whole agreement between you and Titanix about the Game.
• If a part of these Terms is found invalid, the rest stays in force. If we do not enforce a right at once, we have not waived it.
• You may not transfer your rights under these Terms; we may transfer ours to a successor operator of the Game.
• These Terms may be offered in Arabic and other languages; if versions differ, [the Arabic / English version – to be decided] prevails to the extent the law allows.

17. Contact

Titanix – Crown Strike support: support@playcrownstrike.com
[Registered address – to be added]